What to Do If a Product Is Stuck in “Importing” Status
Sometimes, when importing a product from Taobao, Tmall, or 1688, the process may get interrupted or result in the product being stuck in the “Importing” status. This can occur due to temporary data issues from the marketplace or connectivity interruptions. Fortunately, resolving it is simple.
🛠 How to Handle a Stuck Import
Step-by-Step Solution
Go to the “List” Section
Log in to app.dropast.com and navigate to the List tab where your imported products are displayed.
Locate the Stuck Product
Find the product that remains stuck in Importing status.
Delete the Product
Click the trash icon next to the product to remove it from your list.
🧰 Need Help?
If you're unable to delete the product manually or the issue persists:
Contact Dropast Support
Our team will help remove the stuck product from your account and ensure your importing process continues smoothly.
✅ Best Practices
- Always ensure you're using the latest version of the Dropast Chrome Extension.
- Double-check your internet connection before importing large or complex listings.
- If a product fails, wait a few minutes, delete it from your List and then try re-importing before reaching out.
Still stuck or unsure? Let us know — we’re here to support you every step of the way.