How to Resolve the “Invalid Store” Message in the Dropast Chrome Extension

If you're seeing the “Invalid Store” message while using the Dropast Chrome Extension, it usually indicates a problem with the store URL or your Dropast subscription status. This article outlines how to quickly resolve the issue and resume importing products without interruption.

⚠️ Why You’re Seeing This Message

The “Invalid Store” error typically occurs when:

• The Shopify store URL entered is incorrect or not recognized
• The Dropast app is not installed or the subscription is inactive

🔍 Step-by-Step: Fixing the “Invalid Store” Issue

Step 1: Verify Your Shopify Store URL

Make sure you’ve entered the correct store URL in the Dropast Chrome Extension:

• Use your original Shopify domain:

  ✅ yourstorename.myshopify.com

  ❌ Do not use custom domains like www.yourbrand.com

Need help finding it? Refer to our guide: How to Find and Know My Store URL

Step 2: Check Your Dropast Subscription Status

• Log in to app.dropast.com
• Confirm that your Shopify store has an active Dropast subscription
• If not, reconnect your store and approve a subscription to re-enable access

📝 Summary

✅ Next Steps

Once your store URL is verified and your subscription is active:

• Refresh the page where you're using the Dropast extension
• Try re-entering your store URL
• The extension should now recognize your store and allow you to proceed

Still having trouble? Contact our support team — we’re here to help you get connected and back on track.