How to Automatically Send Shopify Shipping Confirmation Emails from Dropast
To provide a seamless post-purchase experience, Dropast allows you to automatically send Shopify shipping confirmation emails to your customers once an order is shipped and a tracking number is available.
These emails are triggered by Dropast but sent via your Shopify store, using your Shopify email template — ensuring brand consistency with no mention of Dropast in the communication.
✉️ How to Enable the Shipping Confirmation Email
- Log in to your Dropast account
- Navigate to Settings → Order Settings
- Find the option “Shipped - Send Shopify mails to the customers”
- Toggle it on
- Click “Update” to apply the change
🧾 How It Works
- Once an order is shipped, Dropast automatically submits the tracking number to your Shopify store
- Shopify then sends your shipping confirmation email to the customer, using your predefined template
- The email is sent through your Shopify store — no mention of Dropast is included
🛡️ Your branding and customer experience remain consistent and fully under your control
📝 Summary
| Feature | Description |
|---|---|
| Trigger | Order marked as shipped in Dropast |
| Sent Via | Your connected Shopify store |
| Includes Tracking? | ✅ Yes — added automatically |
| Mentions Dropast? | ❌ No — customer sees only your brand |
| Customizable Email Content? | ✅ Yes — editable via Shopify email settings |
🔧 Learn how to edit your Shopify shipping confirmation email
Need help troubleshooting email notifications or confirming delivery syncs? Contact our support team — we’re here to help.